AAdvantage Aviator MasterCard

I originally got the Aviator Advantage Mastercard (sponsored by Barclays) through American Airlines because I fly fairly often and wanted to take advantage of the airline miles. I always paid my bills in full and on time. Whenever I tried to make purchases of several hundred dollars or more, they would freeze my card due to suspicions of fraduluent activity. Every time, I called to unfreeze my card. I understand the need for security, but this was too much. Finally, after trying to purchase flights for my wife and I and it taking over 3 hours and 5-6 phone calls due to issues with their website, I decided to close my account. I received a final bill with an extra $95 tacked onto it, the annual fee. I called and spoke with a representative named Josh on April 24th. I asserted that it was not fait that I should not have to pay the annual fee, since I would no longer be using the card and had had such difficulty with it. He confirmed that I would be refunded the $95 and that a credit would post to my online account after a few days (it never did). He told me to call back on May 7th to follow up. I did and spoke with a woman named Meesha who was very helpful and understanding. She could not find any notes left by Josh, so obviously he lied. She confirmed that she would submit a request for the $95 to be refunded, said it should take 5-7 business days to process, and another 2-3 business days for the check to be sent. Let's see if I actually get the check.

2 years ago